Privacy Policy

1. Identification

The person responsible for the processing of personal data is CHECKIN COMERCIAL 2020 SL. (‘DWO Hotels’), with registered office at CTRA. N-II KM. 672,5 LOCAL-B . 08398 SANTA SUSANNA, BARCELONA, with VAT number B66916156, Commercial Register of BARCELONA. Volume: 46588, Page: 151, Section, 8, Sheet: B 524732. This data will be processed in accordance with the provisions of the European General Data Protection Regulation 2016/679 (GDPR) and the Organic Law 3/2018, of 5 December, on Data Protection and Guarantee of Digital Rights (LOPDGDD).

2. Consent

By reading the present Privacy Policy, the user is informed about the way in which ‘DWO Hotels’ collects, treats and protects the personal data that are provided to it through the web site www.dwohotels.com (hereinafter the web site), as well as the data pertaining to its connection and navigation through the web site and those other data that it may provide in the future to ‘DWO Hotels’ through the Accommodation Contract or any other authorised means.

3. Purpose of the processing of your data

To manage your personal data when you contact DWO through the contact form. Also, your data will be processed in order to manage your reservations and queries that you send us through the channels provided for this purpose on our website.
Manage the bookings made, including the management of the payment (if applicable) and the management of your requests and preferences.
To manage the sending of personalised commercial communications from ‘DWO Hotels’, by electronic and/or conventional means, in those cases in which the user expressly consents to it.
To manage the provision of the contracted accommodation service, as well as additional services to the stay.
To manage the carrying out of surveys and/or evaluations relating to the quality of the services provided by ‘DWO Hotels’.

The User's data will be kept for the period of time necessary for the fulfilment of each purpose or until the User requests that 'DWO Hotels', unsubscribe, opposes or revokes his/her consent.

4. What data do we process and from what source are they obtained?

The data processed comes from:

Data provided by you, through the completion of the forms provided for this purpose.
Data derived from the provision of the service. This category includes browsing data through the public website or bookings that you provide us with indirectly and which are derived from the provision and maintenance of this activity.
Data obtained from marketing studies in which you have agreed to participate and have given us your consent to use.
Data provided or transferred (with your consent) by third party companies that provide outsourced services in DWO's establishments (e.g. telecommunication networks, internet access, excursions, etc.). Depending on the service, the data processed comprises the following typology:
Identification data (e.g. name, surname, first name, ID card, postal address, e-mail address, telephone number).
Economic and operational data related to the transactions carried out in the DWO's (e.g. data of the consumptions made in the DWO establishments).
Data on goods and services transactions (e.g. payments for services performed).
Commercial information data (e.g. interest in products or services).

5. To whom is your data communicated?

The User's data may be communicated to:

Companies in which 'DWO Hotels' participates or belongs to the 'DWO Hotels' , business group, solely for internal administrative purposes and/or for the aforementioned purposes.
Entities operating the hotels managed by 'DWO Hotels' or in commercialisation, solely for internal administrative purposes and/or for the aforementioned purposes.
Suppliers of 'DWO Hotels' or of the hotel operators necessary for the proper fulfilment of the legal obligations and/or of the aforementioned purposes.
Partners and collaborating companies of 'DWO Hotels' for the fulfilment of the aforementioned purposes and/or, if so authorised, for the sending of commercial communications.
Public Administrations, in the cases foreseen by the Law.
We may send your information internationally, including to countries outside the EEA. Some of these jurisdictions offer different levels of protection for personal information.

6. How long do we keep your data?

The User's data will be kept for the period of time necessary for the fulfilment of each purpose or until the User requests that 'DWO Hotels' unsubscribe, opposes or revokes his/her consent.

Subsequently, the data will be deleted in accordance with the provisions of the data protection regulations, which implies its blocking, being available only at the request of Judges and courts, the Public Prosecutor's Office or the competent Public Administrations during the period of limitation of any actions that may arise and, once this period has elapsed, we will proceed to its complete deletion.

7. Responsibility of the user

Guarantees that he/she is of legal age or legally emancipated if applicable, fully capable, and that the data that he/she provides to 'DWO Hotels' are true, exact, complete and up to date. To these effects, the User is responsible for the veracity of all the data that he/she communicates and will keep the information provided suitably updated, in such a way that it corresponds to his/her real situation.
He/she guarantees that he/she has informed the third parties from whom he/she provides his/her data, if he/she does so, of the aspects contained in this document. Likewise, he/she guarantees that he/she has obtained their authorisation to provide their data to 'DWO Hotels' for the aforementioned purposes.
You will be responsible for any false or inaccurate information that you provide through the Web Site and for any damages, direct or indirect, that this may cause to 'DWO Hotels' or to third parties.

8. What are your rights?

You have the right to obtain information about whether 'DWO Hotels' is processing your personal data, so you can exercise your rights of consultation, access, rectification, deletion and portability of data and opposition or limitation to its processing, to CHECKIN COMERCIAL 2020 SL., CTRA. N-II KM. 672,5 LOCAL-B . 08398 SANTA SUSANNA, BARCELONA or at the e-mail address reservas@dwohotels.com, attaching a copy of your ID card or equivalent document.

9. What data is obligatory?

The data requested in the forms accessible from the 'DWO Hotels'Web Site are, in general, obligatory (unless otherwise specified in the required field) in order to comply with the established purposes. Therefore, if the same are not provided or are not provided correctly, the same cannot be fulfilled.

10. Security measures

‘DWO Hotels’ will treat your data at all times in an absolutely confidential manner and will keep the mandatory duty of secrecy with regard to the same, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organisational measures that guarantee the security of your data and prevent its alteration, loss, unauthorised processing or access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed.

11. Registration data of companies belonging to the group

DWO Valencia

Avda. del Puerto, 129 46022 Valencia Valencia

Checkin Pineda S.L.

B66458191

DWO Sirius

Avda. del Mar, 18 08398 Santa Susanna Barcelona

Checkinvest 2020 S.L.

B66794793

DWO Nopal

San Juan, 17 38400 Puerto de la Cruz Santa Cruz de Tenerife

Checkin Puerto S.L.

B66458100

DWO Yuste Alcalá

Miguel Yuste, 14 28037 Madrid

Recursos Hoteleros del Mediterraneo S.L.

B67431940

DWO Colours Alcalá

San Romualdo, 17 28037 Madrid

Recursos Hoteleros del Mediterraneo S.L.

B67431940

DWO Les Palmeres

Diputació, 1 08370 Calella Barcelona

Hoteles Reunidos de Calella, S.L.

B72693963

DWO Ábaster

Plaza de Bernardo Robles, 5 42002 Soria

Tolesmos SL

B56246341

DWO Le Bedouin

Sis Désert Agafay 40000 Marrakech

LE DOMAINE BEDOUIN

003210143000004

DWO Golden Camp Merzouga

Ksar Merzouga 52202 Merzouga, Marruecos

GOLDEN CAMP SARL AU

002191694000082

DWO Marrakech Ennakhil

Km.5 Route de Casablanca (Jnane El Qodate) Marrakech

RIAD ETOILE ENNAKHIL MARRAKECH

001733688000005

DWO Urban Granada

C/ Álamo, 1-27, 18151 Ogíjares Granada

Explotaciones Hoteleras Nazaries, S.L.

B19558915

Information